Privacy Policy

1. Our Commitment to Your Privacy

VEXA Wallet is built on four core privacy principles:

• No Cloud Storage: Your private keys and wallet data never touch our servers or any cloud infrastructure.
• No Custodians: We never have access to, custody of, or control over your digital assets.
• No Tracking: We do not monitor, track, or analyze your usage patterns, transactions, or behavior.
• No KYC: We do not require identity verification documents to purchase or use VEXA Wallet.

This Privacy Policy explains what minimal information we collect during registration and device purchase, how we use it, and your rights regarding your personal data.

2. Information We Collect

2.1 Registration Information

When you register to purchase a VEXA Wallet device, we collect:

• Name: For order fulfillment and shipping purposes.
• Email Address: For order confirmation, shipping notifications, and account access credentials.
• Country: To determine shipping logistics, calculate customs duties, and ensure regulatory compliance.
• Newsletter Preference (Optional): If you opt in, we will send product updates and ecosystem announcements.

2.2 Order and Payment Information

When you complete a purchase:

• Shipping Address: Required for device delivery.
• Payment Information: Processed securely by our third-party payment processor. VEXA does not store full credit card numbers or payment credentials.
• Order History: Records of your purchases for warranty and support purposes.

2.3 Device Usage Information

2.4 Website Information

Our website uses only essential cookies for session management. We do not use analytics, tracking pixels, or advertising cookies. See our Cookie Policy for details.

3. No KYC, No Privacy Invasion

This policy reflects our commitment to privacy and distinguishes VEXA from custodial wallet services and centralized exchanges that must collect extensive personal information due to regulatory requirements.

What this means for you:

• Your identity remains private from VEXA and third parties.
• We cannot link your device to your crypto holdings or transaction history.
• Your financial sovereignty remains intact.

4. How We Use Your Information

We use the minimal information we collect exclusively for the following purposes:

4.1 Order Fulfillment

• Processing and shipping your VEXA Wallet device
• Sending order confirmations and shipping notifications
• Handling warranty claims and customer support requests

4.2 Account Access

• Creating your secure account for the payment platform
• Providing access credentials via email
• Enabling order tracking and account management

4.3 Communications (Opt-In Only)

If you opt in to our newsletter, we will send:

• Firmware updates and security announcements
• New blockchain support and feature releases
• VEXA ecosystem developments

You can unsubscribe at any time using the link in every email or by contacting privacy@vexa.academprotrade.com.

4.4 What We DO NOT Do

5. Zero Tracking and Telemetry

VEXA Wallet is designed with privacy by default:

5.1 Device Telemetry

VEXA Wallet hardware collects zero telemetry data. Your device does not transmit:

• Usage statistics or feature analytics
• Transaction information or wallet addresses
• Device diagnostics or error reports
• Location data or connection logs

The device operates in a completely air-gapped manner for transaction signing, with no network capability during critical operations.

5.2 Website Tracking

Our website does not use:

• Google Analytics or similar analytics platforms
• Advertising pixels or retargeting cookies
• Third-party tracking scripts
• Fingerprinting techniques

We use only essential session cookies required for the registration form and checkout process.

5.3 Mobile and Desktop Apps

VEXA companion applications for mobile and desktop operate locally on your device and do not send usage data to VEXA servers. Transaction signing occurs entirely on the hardware device with no cloud component.

6. No Cloud Storage of Keys or Wallet Data

What this means:

• VEXA cannot be hacked to steal user private keys (we don't have them)
• We cannot comply with government requests for your wallet access (we don't have access)
• We cannot recover your funds if you lose your device and backup (full user responsibility)
• Your crypto holdings remain entirely under your control

This non-custodial architecture is fundamental to VEXA's security model and represents true financial sovereignty.

7. Third-Party Service Providers

VEXA shares minimal information with trusted service providers solely for operational purposes:

7.1 Payment Processing

We use industry-standard payment processors that are PCI-DSS compliant to handle credit card and cryptocurrency payments. These processors have access to your payment information but not your private keys or wallet data.

7.2 Shipping and Logistics

We share your name, shipping address, and country with our fulfillment partners to deliver your VEXA Wallet device. We use discreet packaging with no external branding indicating cryptocurrency-related contents.

7.3 Email Service Provider

We use a secure email service to send order confirmations, shipping updates, and newsletter communications (if opted in). This provider has access to your email address and name.

7.4 Data Processing Agreements

All service providers are contractually bound to:

• Use your information only for the specified purpose
• Maintain appropriate security safeguards
• Not sell or share your data with third parties
• Comply with applicable data protection regulations

8. Data Retention and Deletion

8.1 Retention Periods

We retain your personal information only as long as necessary:

• Registration and Order Data: Retained for the duration of warranty period (2 years) plus applicable legal retention requirements.
• Newsletter Subscriptions: Retained until you unsubscribe.
• Customer Support Records: Retained for 3 years after last interaction for quality assurance.

8.2 Data Deletion

You can request deletion of your personal data at any time by emailing privacy@vexa.academprotrade.com. We will delete your information within 30 days, except where retention is required by law (e.g., tax records, warranty claims).

8.3 Automatic Purging

Inactive accounts (no orders for 5 years) are automatically purged from our systems to minimize data retention.

9. Your Privacy Rights

Depending on your location, you have the following rights under GDPR (EU), CCPA (California), and similar regulations:

9.1 Right to Access

You can request a copy of all personal information we hold about you.

9.2 Right to Rectification

You can request correction of inaccurate or incomplete information.

9.3 Right to Erasure (Right to be Forgotten)

You can request deletion of your personal data, subject to legal retention requirements.

9.4 Right to Data Portability

You can request your data in a machine-readable format for transfer to another service.

9.5 Right to Object

You can object to processing of your data for direct marketing (opt-out of newsletters).

9.6 Exercising Your Rights

To exercise any of these rights, contact us at privacy@vexa.academprotrade.com. We will respond within 30 days. You will not be charged for reasonable requests, but we may charge for excessive or repetitive requests.

10. Security Measures

We protect your personal information using industry-standard security practices:

• Encryption: All data transmitted to and from our website uses TLS/SSL encryption.
• Access Controls: Personal data is accessible only to authorized personnel on a need-to-know basis.
• Secure Storage: Data at rest is encrypted using AES-256 encryption.
• Regular Audits: We conduct regular security assessments and penetration testing.
• Incident Response: We maintain a security incident response plan and will notify affected users within 72 hours of any data breach.

While we implement robust security measures, no system is completely immune to attack. VEXA's architecture minimizes risk by collecting minimal data and storing no private keys or wallet information.

11. International Data Transfers

VEXA Wallet ships internationally, and your personal information may be transferred to and processed in countries outside your country of residence. We ensure that such transfers comply with applicable data protection laws through:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions recognizing equivalent data protection standards
• Your explicit consent where required by law

12. Children's Privacy

VEXA Wallet is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at privacy@vexa.academprotrade.com and we will delete it promptly.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes:

• We will update the "Last Updated" date at the top of this page
• We will notify you via email (if you have an account with us)
• For significant changes, we will provide prominent notice on our website

We encourage you to review this Privacy Policy periodically. Your continued use of VEXA Wallet after changes are posted constitutes acceptance of the updated policy.

14. Privacy Contact & Questions

For privacy-related inquiries, data access requests, or to exercise your privacy rights, contact us at:

For general support inquiries, visit our FAQ page or email support@vexa.academprotrade.com.